3-D Secure transaction confirmation to add another layer of Internet environment security
Security golden Standard
2-step verification process for increased user security
We do not store any personal sensitive data that could be compromised
Providing services of exchanging virtual currency against a fiat currency
Automatic referral program, you only need to register and distribute the received referral link, you will receive 1% of all customer transactions that came through your link.
The user who has paid for the Bitchange.online services, i.e. paid the transaction fee or who has replenished a wallet at his account, may request a refund/reimbursement in accordance with the Eligibility Criteria set out below in this document.
A refund/reimbursement will only be considered if the User fully complies with the Eligibility Criteria. In the case that the User does not meet any of the Criteria, Bitchange.online has the right at its own discretion to reject the User's request for a refund/reimbursement.
If you consider that the services provided to you do not meet your expectations, you should contact our support team using email address: [email protected] We will notify you as soon as your complaint is processed and a resolution of the appropriate situation will be sent to your email address.
In order to prevent unauthorised actions, all payments and information regarding refund/reimbursement may be checked by Bitchange.online. In such a case Bitchange.online may request the User to provide the required package of documentation, including, but not limited to, identification documents, a copy of the User's Payment Card and an Invoice and/or any other evidence that the disputed payment has been made.
If the User fails to provide proper documents or information within 5 (five) working days from the date of the request from Bitchange.online or in case of any doubts as to the authenticity of the documents provided, Bitchange.online has the right to reject the User's request for a refund/reimbursement.
Bitchange.online undertakes to process the User refund/reimbursement form as soon as possible. The response time depends on the number of requests made at a particular time as well as on the nature of the stated circumstances of the request received. In any case, the Bitchange.online service undertakes to notify the User of the results of work carried out in relation to the request, in accordance with the established timescales.
A return/reimbursement request will be only granted or rejected after thorough inspection by Bitchange.online. The provision of documentation for a refund/reimbursement and the presence of the work done in relation to the request does not guarantee that the User's request will be satisfied.
Refunds are not possible for all transactions where the customer is purchasing Cryptocurrency. However, in case a customer has changed his mind and would like to return purchased CryptoCurrency, Bitchange.online would be able to buy it back based on current market rate minus service fee for the transaction. In other words, customers can exchange purchased Cryptocurrency for any existing Digital Currency or Payment Method. The reason for such a policy is the fact that the price of Cryptocurrency changes constantly thus the value of purchased Cryptocurrency on the moment of refund will be different.
Bitchange.online expects the User to contact it using Bitchange.online contact details to resolve any problem or issue related to his/her payments, before the User requests a refund. This Section does not affect any rights and/or claims, which the User may have against the bank/financial institution. Bitchange.online will investigate any requests for refund made by the User and in response inform the User’s Issuing Bank whether any Service or Transaction has been cancelled. Bitchange.online reserves the right to suspend User's account and block User's Funds for the duration of the payment refund procedure.
Any charges, which incurred upon processing refund/reimbursement, shall be borne solely by the User. Such charges will be deducted from the final amount of refund/reimbursement.
This Refund Policy will be amended from time to time in accordance with changes in legislation. The terms and conditions of the Refund Policy may also be changed by Bitchange.online and in the case of any amendments Bitchange.online will make an announcement accordingly. The changes will take effect when Bitchange.online makes a given notice.
In the case the Customer provides incorrect information about the cardholder when making a payment, commission fees, which arise during the process of refund/reimbursement of funds, are fully paid by the Client.